Cancellation and Refund

Refund & Return Policy for Pinkychinky.com

At Pinkychinky.com, we are committed to providing our customers with high-quality kids’ wear and an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, or you may need to return or exchange an item. To ensure your satisfaction, we have established a clear and customer-friendly Refund & Return Policy. Please read the following details carefully to understand our policies and procedures.

1. Eligibility for Returns:

• Timeframe: You have 7 days from the date of delivery to initiate a return or exchange. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
• Condition of Items: To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
  • Sale or clearance items
  • Personalized or custom-made items
  • Gift cards
  • Undergarments and swimwear, for hygiene reasons

2. Return Process:

• Step 1: To initiate a return, please contact our customer service team at contact@pinkychinky.com with your order number, the item(s) you wish to return, and the reason for the return.
• Step 2: Our team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
• Step 3: Pack the item(s) securely in the original packaging, include the Return Authorization Number, and ship the package back to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

3. Refunds:

• Processing Time: Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part. If you receive a refund, the cost of return shipping will be deducted from your refund, unless otherwise stated.

4. Exchanges:

• Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, please contact us immediately at contact@pinkychinky.com. We will arrange for a replacement or provide a full refund, including return shipping costs.
• Size or Color Exchanges: If you need to exchange an item for a different size or color, please follow the return process above and specify the desired size or color. Exchanges are subject to product availability.

5. Return Shipping Costs:

• Customer Responsibility: Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at contact@pinkychinky.com

7. International Returns:

• International Orders: For orders placed outside of [Insert Country], the return shipping costs and any applicable customs fees are the responsibility of the customer. Please contact our customer service team for further assistance and instructions specific to international returns.

8. Changes to the Policy:

Pinkychinky.com reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed of any updates.

9. Contact Us:

If you have any questions or concerns about our Refund & Return Policy, please feel free to contact us at:

• Email: contact@pinkychinky.com
• Phone: 8697328703

At Pinkychinky.com, your satisfaction is our priority, and we are here to assist you with any issues or questions regarding your purchase. Thank you for shopping with us!